Privacy Policy

Privacy Policy

Last updated: July 2026

NERALVO is operated by AVENRAL VENTURES LTD, registered in England & Wales (company no. 16895161). This Privacy Policy explains how we collect, use and protect personal information when you visit https://neralvo.com, place an order, contact us or use our store.

Contact details

Data controller: AVENRAL VENTURES LTD, trading as NERALVO.
, England & Wales.
Email: support@neralvo.com.

Information we collect

  • Contact details such as name, email address, phone number, billing address and shipping address.
  • Order information such as products purchased, order number, payment status, shipping status and returns information.
  • Payment information processed securely by Shopify and payment providers. NERALVO does not store full card details.
  • Communications you send to us, including support, refund and warranty enquiries.
  • Technical information such as IP address, device, browser, cookies and website usage data.

How we use information

  • To process orders, payments, delivery, returns, refunds and warranty support.
  • To provide customer support and respond to enquiries.
  • To prevent fraud, protect the store and comply with legal obligations.
  • To improve our website, products and customer experience.
  • To send service messages and, where permitted, marketing communications.

Shopify, payment and delivery providers

Our store is hosted by Shopify. We share necessary information with Shopify, payment providers, fulfilment partners, couriers, support tools and professional advisers so they can provide services to us and to you.

DOWAY app and AI features

NERALVO Halo works with the DOWAY companion app. DOWAY is operated by a third-party provider and has its own terms and privacy practices. Audio recordings, transcripts, summaries, mind maps and app-side data may be handled through DOWAY when you choose to use the app. Please review DOWAY’s own privacy information before using the app.

Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences, improve performance, understand store usage and support advertising or marketing where permitted.

Marketing

If you subscribe to marketing, we may contact you by email about NERALVO products, offers and updates. You can unsubscribe using the link in our emails or by contacting support@neralvo.com.

How long we keep information

We keep personal information only for as long as needed for the purposes described above, including order records, customer support, legal, tax, accounting, fraud prevention and dispute-resolution requirements.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information, and to request a copy of your data. To make a request, email support@neralvo.com.

Complaints

If you are unhappy with how we handle your personal information, contact us first at support@neralvo.com. If you are in the UK, you may also contact the Information Commissioner’s Office.

Children

Our store is not intended for children. We do not knowingly collect personal information from children under the age of majority in their location.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.