Privacy Policy

Privacy Policy

Last updated: 1 September 2026

NERALVO is operated by AVENRAL VENTURES LTD, registered in England & Wales (company no. 16895161). This Privacy Policy explains how we collect, use, store and protect personal information when you use the NERALVO mobile app, NERALVO Halo services, visit neralvo.com, place an order or contact us.

Contact details

Data controller: AVENRAL VENTURES LTD, trading as NERALVO.
, England & Wales.
Email: support@neralvo.com.

Information we may handle

  • Account and contact data: email address, account identifiers and information you provide when contacting support.
  • Recordings and user content: audio recordings, transcripts, summaries, notes, projects, attachments, templates and other content you create or import.
  • Halo device data: Bluetooth pairing identity, firmware/status information and other device information needed to connect and operate supported NERALVO hardware.
  • Purchase data: product identifiers, purchase transaction tokens or signed transaction data and entitlement status needed to verify App Store or other supported store purchases. NERALVO does not receive your full payment-card number from Apple.
  • Notification data: device push tokens and related notification settings when you enable notifications.
  • Diagnostics and security data: limited application, device, network and Bluetooth diagnostics used to operate, secure and support the service. Production diagnostics are designed not to expose full credentials or full device tokens.
  • Store and website data: order, delivery, return, support, cookie and website usage information where applicable to neralvo.com purchases and visits.

How recordings and AI features work

Recordings can remain local on your iPhone depending on the privacy option and action you choose. Stopping a local recording does not by itself require an automatic cloud upload. When you choose a cloud-processing or AI feature, the content needed to provide that feature may be securely sent to NERALVO's service providers, including infrastructure operated through Supabase and AI processing provided through OpenAI. This can include audio, transcript text or derived content necessary to perform transcription, summarisation, Ask NERALVO and related features.

AI-generated transcripts, notes, summaries and answers may contain errors. Check important information before relying on it.

NERALVO Halo and DOWAY

The NERALVO mobile app is a standalone NERALVO service and does not require DOWAY. Supported Halo hardware can connect directly to NERALVO over Bluetooth for NERALVO-supported functions. If particular Halo hardware was supplied with a separate legacy DOWAY entitlement and you independently choose to use DOWAY, that third-party service is governed by its own terms and privacy practices and is separate from the NERALVO mobile app.

How we use information

  • To create and secure your account and keep users' data separated.
  • To provide recording, playback, upload, transcription, notes, Ask NERALVO and other features you request.
  • To connect to supported Halo hardware over Bluetooth.
  • To verify purchases, manage entitlements and restore eligible purchases.
  • To send service notifications when you enable them.
  • To provide support, diagnose faults, prevent abuse and protect the service.
  • To process store orders, delivery, returns, refunds and warranty support.
  • To comply with legal, accounting, fraud-prevention and regulatory obligations.

Service providers

We use service providers only as needed to operate the relevant feature. These can include Shopify for the online store, Supabase for application infrastructure and data services, OpenAI for enabled AI processing, Apple for iOS distribution, purchases and push-notification infrastructure, and fulfilment, courier, support or professional-service providers where applicable. We review the providers enabled for the production app and update disclosures when the service changes.

Purchases and subscriptions

Purchases made through the Apple App Store are processed by Apple. NERALVO receives the information needed to verify the purchase and apply the correct entitlement. Deleting a NERALVO account does not automatically cancel an Apple subscription; subscriptions must also be managed through Apple.

Notifications

Notification permission is requested in the app only in an appropriate user-controlled context. If you enable notifications, a native device push token may be registered with NERALVO so the service can deliver notifications. You can change notification permissions in the app or iOS settings.

Storage, security and retention

NERALVO uses access controls, private storage, encrypted network connections and authenticated service requests intended to protect user data. Cloud recordings and related content are scoped to the authenticated account. Local recordings remain subject to the security and backup behaviour of your device and iOS configuration. We keep information only as long as needed for the service, user-selected retention settings, legitimate business purposes and legal obligations.

Your choices and rights

You can use available privacy settings, choose whether to upload supported local content, export account data and request in-app account deletion. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to certain uses of personal information and to request a copy of your data. Contact support@neralvo.com for assistance.

Recording consent and lawful use

You are responsible for making recordings lawfully and for obtaining any notice or consent required by applicable law, workplace rules or contractual duties. Do not use NERALVO to record people unlawfully or to violate privacy, data-protection or surveillance laws.

Cookies, website analytics and marketing

neralvo.com may use cookies and similar technologies to operate the store, remember preferences, understand website performance and support permitted marketing. If you subscribe to marketing, you can unsubscribe using the link in our emails or by contacting us.

International processing

Some service providers may process information outside your country. Where required, we use appropriate contractual or legal safeguards for international transfers.

Complaints

If you are unhappy with how we handle your personal information, contact us at support@neralvo.com. If you are in the UK, you may also contact the Information Commissioner's Office.

Children

The NERALVO store and mobile service are not directed to children below the age at which they can lawfully consent to the relevant service in their location. We do not knowingly design the service to collect children's data without the permissions required by law.

Changes to this policy

We may update this Privacy Policy when the app, providers, law or our practices change. The current version will be posted on this page.