Terms of Service

Last updated: 5 September 2026

These Terms govern your use of neralvo.com, NERALVO products and the NERALVO mobile app and services operated by AVENRAL VENTURES LTD.

Who we are

NERALVO is operated by AVENRAL VENTURES LTD, registered in England & Wales. Company number: 16895161. Contact: support@neralvo.com.

NERALVO mobile app

The NERALVO mobile app is a standalone NERALVO service. An account may be required for cloud, AI, subscription and account-specific features. You are responsible for safeguarding your account access and for using the service lawfully.

The app may provide recording, playback, transcription, summaries, notes, Ask NERALVO, organisation, import, export, notification, purchase and supported Halo Bluetooth functions. Features can vary by plan, platform, device, firmware, region and release version.

AI-generated content

Transcripts, summaries, notes, answers and other AI-generated output can contain errors or omissions. NERALVO is a productivity tool, not a substitute for professional legal, medical, financial or other regulated advice. Check important information and original evidence before relying on AI-generated output.

Subscriptions and in-app purchases

Paid digital features offered inside the iOS app are purchased through Apple's App Store where required. The price, billing period and renewal terms shown by Apple at purchase are authoritative for that transaction. Auto-renewable subscriptions continue until cancelled through Apple. Deleting a NERALVO account does not itself cancel an Apple subscription.

NERALVO verifies eligible store transactions before applying plan access or usage credits. Where offered, Flex minute packs and AI Credit packs are one-off consumable purchases and do not auto-renew. Subscription entitlements, Flex minutes and AI Credits are applied according to the purchased product and the service's server-side entitlement and usage rules.

Consumable purchases generally cannot be restored from the store in the same way as subscriptions after they have been consumed. NERALVO maintains its server-side usage ledger for verified credits applied to your account, subject to refund, chargeback and fraud-prevention rules.

Account deletion and data

The NERALVO app provides account export and an in-app account deletion process. Account deletion is separate from cancelling store subscriptions. Our handling of recordings, transcripts, account data and service providers is described in the Privacy Policy.

Halo hardware and Bluetooth

Supported NERALVO Halo hardware can connect directly to the NERALVO mobile app for NERALVO-supported Bluetooth functions. Availability depends on the supported hardware and firmware. Features that have not been verified for a firmware variant may be unavailable rather than guessed or emulated.

If particular Halo hardware was supplied with a separate legacy DOWAY entitlement, DOWAY is an optional third-party service with its own terms and privacy practices. DOWAY is not required to use the NERALVO mobile app.

Recording and lawful use

You are responsible for using recording products and services legally and responsibly. You must provide any notice and obtain any consent required by applicable law, workplace rules or contractual duties. Do not record conversations, meetings, calls or private information where doing so would violate consent, privacy, data-protection, employment or surveillance laws.

Acceptable use

Do not misuse NERALVO to access another person's account or recordings, interfere with the service, bypass security or usage controls, upload unlawful content, infringe rights, distribute malware or use the service for unlawful surveillance or other illegal activity. We may restrict access where reasonably necessary to protect users, the service or comply with law.

Availability and changes

We work to keep the service available and reliable, but we do not guarantee uninterrupted operation. Cloud processing, AI providers, mobile operating systems, Bluetooth hardware, networks and third-party platforms can affect availability. We may improve, replace or retire features where reasonably necessary, subject to applicable consumer law and any paid entitlement.

Orders for physical products

Placing an order on neralvo.com is an offer to buy. We accept an order in accordance with the checkout and dispatch process. Prices, delivery estimates, returns, refunds, warranties, taxes and import charges are governed by the information shown at purchase and applicable consumer law.

Intellectual property

NERALVO software, branding, design and service content are owned by or licensed to AVENRAL VENTURES LTD except for third-party materials and open-source components governed by their own licences. These Terms do not transfer ownership of NERALVO intellectual property to you.

Liability

Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded, including applicable consumer rights. To the extent permitted by law, NERALVO is not responsible for loss caused by unlawful use, failure to check AI-generated output, unsupported third-party systems or events outside our reasonable control.

Governing law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live.

Contact

Questions or support requests can be sent to support@neralvo.com.