Reviewed and updated: 21 July 2026.
A quality scorecard should measure whether a recording workflow produces a dependable business output, not merely whether most words appear in the transcript.
Score six dimensions
| Dimension | Example measure |
|---|---|
| Capture | All required sections recorded |
| Audibility | Quiet and distant speakers understandable |
| Critical accuracy | Names, figures and negative wording correct |
| Attribution | Material statements assigned correctly |
| Workflow | Sync, review and export completed |
| Governance | Access, retention and participant controls followed |
Use weighted scoring
A wrong decision owner should count more than missing filler words. Define critical failures that cause an automatic fail, such as absent audio, one-sided calls or an unreviewed summary entering a formal system.
Test representative cases
Include quiet rooms, noisy rooms, multiple speakers, supported calls and long sessions. Report results by use case rather than hiding weak conditions in one average.
Measure correction effort
Record minutes needed to reach an approved output. Quality that requires excessive manual recovery may not create value.
How NERALVO Halo fits
NERALVO Halo can be evaluated across NOTE and supported CALL workflows using the same scorecard but different test cases.
Use the scorecard for improvement
Track repeated defects by room, phone, user and output type. Change placement, training or workflow, then retest. The scorecard should guide decisions, not become a marketing percentage.
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